Privacy Policy

1. Introduction

Quartier RivéO is a residential rental project by Groupe Carrier (“we”). Protecting your personal information is important to us. This policy explains how we collect, use, disclose, retain and protect the personal information you provide when you visit this website or contact us.

It applies in accordance with Quebec’s Act respecting the protection of personal information in the private sector.

2. Person in charge of the protection of personal information

We have designated a person in charge of the protection of personal information. For any question, request or complaint regarding your personal information, you can reach this person at:

Person in charge of the protection of personal information
Quartier RivéO – Groupe Carrier
Pincourt, Quebec
[email protected] · 438-900-5554

3. Information we collect

We only collect the information needed for the purposes described in this policy, namely:

• the information you provide through our “Contact us” form: your full name, email address, phone number, the type of apartment you are looking for, the unit number you are interested in, if any, and the content of your message;
• the information you share with us by email, by phone or on our social media;
• certain technical information collected automatically during your visit, such as your IP address, browser and device type, pages viewed, and the date and time of your visit.

4. How we use your information

We use your information to:

• answer your questions and requests for information;
• inform you about our apartments, their availability and our offers;
• follow up on your rental request;
• ensure the proper operation and security of the website, including preventing spam;
• improve our website and our services.

We do not use your information for any other purpose without your consent, unless permitted or required by law.

5. Consent

By filling out our form or contacting us, you consent to our collecting and using your information for the purposes described above. You may withdraw your consent at any time by writing to us, subject to the restrictions provided by law.

6. Disclosure of your information

We do not sell or rent your personal information. Only members of our team who need it to perform their duties have access to it.

We use service providers, for example for website hosting, managing our communications with clients, sending emails or protecting against bots. These providers only have access to the information they need to carry out their mandate and must keep it confidential and secure. Some of them may store or process information outside Quebec; in that case, we make sure the information receives adequate protection, as required by law.

We may also disclose information when required by law.

7. Cookies

Our website may use cookies and similar technologies that are needed for its operation, its security and to measure its traffic. You can set your browser to refuse or delete cookies; some features of the website may then not work properly.

8. Links to other websites

Our website contains links to other websites, including our social media pages and Google Maps. These websites have their own privacy practices; we encourage you to review their policies.

9. Retention

We keep your personal information only for as long as needed to fulfil the purposes for which it was collected, or for the period required by law. Once these purposes have been fulfilled, the information is securely destroyed or anonymized.

10. Security

We take reasonable security measures, suited to the sensitivity of the information, to protect it against loss, theft and any unauthorized access, use or disclosure. However, since no transmission over the Internet is completely secure, we cannot guarantee absolute security.

In the event of a confidentiality incident that presents a risk of serious injury, we will notify the persons concerned and the Commission d’accès à l’information, as required by law.

11. Your rights

Subject to the exceptions provided by law, you may:

• access the personal information we hold about you;
• request the correction of information that is inaccurate, incomplete or ambiguous;
• withdraw your consent to its use or disclosure;
• request that we stop disseminating your information or de-index any hyperlink attached to your name, where provided by law;
• obtain the computerized information you provided to us in a structured, commonly used technological format.

To exercise these rights, write to our person in charge of the protection of personal information (section 2). We will reply in writing within 30 days. If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec.

12. Changes

We may update this policy from time to time. The current version is always posted on this page, along with its last updated date.